Assistants that answer your customers on chat and on the phone, around the clock, using your own prices and policies.
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The problem
Calls ring out after hours and during the lunch rush, the same twenty questions arrive every day, and every missed enquiry is a customer who has already phoned somebody else.
The outcome
Chat and phone enquiries answered immediately, day or night, in your customers’ language — with bookings taken, details captured and anything unusual passed to a person with the conversation attached.
Not an exhaustive list — if what you need is close to something here, it is worth asking.
The assistant works from your documents, prices and policies — not from the open internet — so it does not invent an answer that costs you a customer.
Natural speech, interruption handling and a phone number that simply works. Callers get an answer instead of a voicemail box.
Complaints, unusual requests and anything high value go straight to a person, with the conversation carried across so the customer never repeats themselves.
Every conversation logged and reviewable, with reporting on resolution rate and on the questions it could not answer — which is how the content gets better.
Typical stack
A phone assistant that answers every call, books appointments into the real calendar, and passes anything unusual to a person with the caller’s details already captured.
See what’s involvedA chatbot answers typed messages on your website or WhatsApp. A voicebot answers your phone and speaks. They share the same underlying knowledge about your business, so most clients start with one and add the other.
Yes, and we recommend being upfront about it. What matters to customers is getting a correct answer immediately and reaching a person when they need one. Pretending otherwise damages trust when it comes out.
It says so and passes the conversation to a person rather than guessing. Every unanswered question is logged, and those gaps become the next round of content.
The common European languages are well supported, including Italian, German, English, French and Spanish. One knowledge base serves all of them, so you are not maintaining separate content per language.
Tell us what you need and we will send scope, timeline and cost for your ai chatbots & voicebots project within 48 hours. No obligation either way.
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