AI Support Chatbot
A chat assistant that answers customers from your own help content, order data and policies — in the languages they write in — and passes the conversation to your team, in full, when a person is needed.
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What you get on day one.
Answers from your own content
Replies come from your documentation, policies and product information, with a link to the source, so answers can be checked rather than trusted blindly.
Handles the repetitive questions
Order status, delivery times, returns, opening hours, pricing — the questions that fill your inbox every morning.
Works where your customers are
Your website, WhatsApp, Facebook and Instagram from one setup, answering in whichever language the customer uses.
Passes over with context
When it escalates, your agent receives the full conversation and what the customer was trying to do. Nobody repeats themselves.
A look at the screens.
The interface you get, shown with placeholder content. Your version carries your branding, your wording and your data.
Chat widget answering with a source Knowledge and answer management Handover to a human agent Resolution and gap reporting
Who this is for.
- Online stores handling high volumes of order and delivery queries
- Service businesses answering the same pre-sales questions daily
- Support teams that cannot cover evenings and weekends
- Internal IT and HR helpdesks fielding routine requests
What it’s built on
- Language models
- Your knowledge base
- WhatsApp / web chat
- Order lookup
- Helpdesk integration
How it works commercially
Starts on one channel with one set of content, then expands once the answer quality is where you want it. Indicative only — scope follows a review of your current enquiries.
How adopting AI Support Chatbot works.
Four steps from a first walkthrough to a live platform with your branding on it. Most of the elapsed time is decisions about how you work, not development.
- 1
A walkthrough of the working platform
Thirty minutes on the real product rather than a slide deck. You drive, we answer, and you leave knowing whether the way it works resembles the way you work — which is the only question that matters at this stage.
- 2
A written scope within 48 hours
What we would brand, what we would configure, what would need building because the platform does not do it yet, and what each part costs. In writing, so you can take it to whoever approves the spend.
- 3
Branding, configuration and integration
Your logo, colours, wording and domain go on, the platform is configured to your rules, and it is connected to the systems you already run. This is the bulk of the elapsed time, and most of it is decisions rather than code.
- 4
Launch, training and support
We go live with a tested way back, train the people who will use it daily, and hand over written documentation. From there a monthly arrangement covers hosting, updates and changes — or you take it on yourself.
What people ask about AI Support Chatbot.
Where does the chatbot get its answers from?
From your own help content, policies and order data — not from general knowledge about your industry. It cites the source of an answer so your team can check it, and where it has no source it says it does not know instead of inventing something.
Can it answer on WhatsApp as well as our website?
Yes, and on both at once. We usually start on one channel with one set of content, get the answer quality where you want it, then add the second. Conversations from both land in the same place for your team to review.
What stops it giving customers wrong information?
Three things: it answers only from content you control, it shows which document an answer came from, and anything it is unsure about goes to a person. You also see every conversation, so a wrong answer is corrected at the source rather than patched.
Does it handle languages other than English?
It replies in the language the customer writes in, from the same underlying content. For businesses serving several markets this is usually the single largest saving, because it removes the need for a separate support rota per language.
See AI Support Chatbot in action.
A 30-minute walkthrough of the working platform, then a straight answer on what adapting it to your business would involve and cost.
Book a WalkthroughReply within one business day · You own everything we build · No lock-in