Food Delivery Platform
A restaurant group’s own delivery operation: customers order in an app, riders are dispatched and tracked, the kitchen works from a screen, and head office sees every branch at once.
Indicative scope
- 4
- connected apps
- 10–16 wks
- typical build
- iOS + Android
- plus web dashboards
Last updated
Why businesses ask for this.
A restaurant business with several branches takes most of its delivery orders through third-party platforms. The commission on each order is significant, the customer data stays with the platform, and phone orders taken during a rush are the ones most likely to go wrong. They want their own ordering channel without losing the convenience that made customers use the apps in the first place.
What it's made of.
- 1Customer app and ordering websiteMenus with options and extras, saved addresses and cards, repeat ordering, and live tracking from kitchen to door. Built for both iPhone and Android plus a browser version for people who will not install anything.
- 2Rider appJob offers, routing, delivery confirmation with photo or signature, and a shift and earnings view. Location is shared while a delivery is active so the customer sees a real position rather than an estimate.
- 3Kitchen displayIncoming orders in preparation order with clear timings, accept and reject actions, and a busy mode that automatically extends quoted times when the kitchen is at capacity.
- 4Branch and head-office dashboardMenus, prices, opening hours, delivery zones and promotions, set centrally or per branch, with sales and order reporting across the whole group.
What changes once it's live.
Repeat customers order through your own channel, with no commission on those orders
The customer list, order history and marketing consent belong to the business
Kitchen staff work from a screen rather than a printer and a notepad
Head office can compare branches on the same figures
Delivery times quoted to customers reflect what the kitchen is actually doing
Timeline
Typically 10–16 weeks to a first branch running real orders, then a phased rollout across remaining branches. Scope moves mainly with the number of branches and whether riders are your own or a courier service.
Who does the work.
Typically built with
- iOS & Android apps
- Live location tracking
- Card payments
- Kitchen display
- Cloud hosting
Roughly what you get.
Placeholders showing the screens a build of this kind contains — replaced with your own once a project starts.
Customer app — menu and options Live order tracking Rider app — active delivery Branch dashboard and sales
Need something like this?
Tell us how your business works and we will tell you what a food delivery platform would involve for you specifically — scope, timeline and cost, in writing within 48 hours.
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